Help Centre

Start by making sure your terminal or payment system is connected and working properly, then give it a restart and try again, that resolves most issues. If it still doesn't go through, no worries, just reach out to our Merchant Services team and we'll help sort it out:

• Careline: 03-4051 9922
• Email: merchant@finexuscards.com

• Insufficient funds
• Card or account restrictions
• Connectivity issues
• Bank or payment network-related reasons

First, check that your terminal is connected to a power source or has enough battery charge, that usually does the trick. If it still won't turn on, no worries, just reach out to our Merchant Services team and we'll help you sort it out:

• Careline: 03-4051 9922
• Email: merchant@finexuscards.com

Not necessarily. Depending on their business model.

It depends on the terminal model, quantity, rental or purchase arrangement, contract period, promotional programme, and integration requirements. Merchant Sales will provide the latest approved commercial.

Promotional or strategic merchants may qualify for setup/integration-fee waivers or discounts, subject to approval.

Yes, subject to the merchant's requirements and approval.

Yes. A merchant structure can support multiple outlets, subject to the onboarding and operational setup.

Yes. We can support unattended payment terminals for outdoor and self-service applications, such as EV charging stations, unmanned car washes, vending machines, parking systems, and other automated payment facilities. The suitable terminal depends on the use case, connectivity, environmental conditions, integration requirements, and payment methods required. Merchant Sales can recommend the appropriate terminal based on the deployment environment.

Yes. We are keen to explore R&D and integration opportunities for legacy or older vending and self-service machines, including vending machines, unmanned car washes, parking systems, EV chargers, and other automated equipment. Our technical team can assess the existing hardware, communication protocols, and payment interfaces to determine integration feasibility and develop a suitable, customised payment solution.