Help Centre

The usual settlement period is two (2) business days, though the exact date may vary depending on the settlement schedule, weekends, and public holidays. You can check your daily settlement amount anytime in Kayaaku Biz, under Payment Records or Payment Advice Reports. Instant settlement is also coming soon, for even faster cash flow.

Settlement depends on the payment scheme and commercial arrangement. For example, a merchant may have T+2 or T+n business-day settlement, depending on the product.

Yes. Through Kayaaku Biz, our secure merchant portal and dashboard, you get full visibility into your payments, transactions, settlements and reporting, all in one place and in real time, so you're always in control of your business's cash flow.

Payment delays may occur due to technical issues, weekends, or public holidays. If your payment has not been received after the expected settlement date, please contact Merchant Services directly for assistance:

• Careline: 03-4051 9922
• Email: merchant@finexuscards.com

Please contact Merchant Services to request a change to your settlement account:

• Careline: 03-4051 9922
• Email: merchant@finexuscards.com

Additional verification and supporting documents may be required to process the request. Once the required information has been received and verified, the account change will be updated accordingly.