Help Centre

We look forward to having you on board. Reach out to us through our Contact Us page, and our team will walk you through everything, from onboarding requirements to your next steps.

Not at all. Finexus works with businesses of every size, micro, small, medium, and large enterprises, so wherever you are in your growth, there's a place for you here.

Yes, absolutely. Finexus works with a nationwide network of strategic partners who bring our solutions directly to businesses across Malaysia. This means merchants get local, on-the-ground support rather than a one-size-fits-all sign-up process, wherever they're based. Whether you're a small business in a town centre or a larger chain with multiple outlets, our partner network makes it easy to get started with Finexus.

Yes. We accept MRA (Merchant Recruitment Agent) and TPA (Third-Party Agent) arrangements, subject to our onboarding, due diligence, compliance requirements, and applicable commercial terms.

Onboarding typically takes 3 working days, provided you submit all required information and supporting documents in full. It may take longer if documents are incomplete or additional information is needed. For more details, check out our Merchant Guide under Downloads.

Yes. We provide a sandbox environment for merchants and partners to perform integration, testing, and certification before moving to production. Access and supported features are subject to the specific payment solution and integration requirements.