FINEXUS
Company
About FINEXUSLeading SaaS technology company
CultureWhat makes us Finexeers
Senior Leadership TeamThe force leading forward
Sustainability & GovernanceOur environmental, social and governance initiatives
Contact UsConnect with Finexus
Banks
Regulatory ReportingAutomated regulatory submissions
Regulatory PaymentsPayment processing simplified
Card Management SystemIssue and manage cards
E-invoicingBuilt for financial institutions
Business Process OutsourcingBackroom operations
Businesses
E-invoicingBuilt for all business types
E-wallets & Cards Cashless payments simplified
Merchant PaymentsAccept and manage payments with ease
Business Process OutsourcingBackroom operations
PartnershipsGrow with our ecosystem
Careers
Resources
News & MediaLatest news and media from FINEXUS
Help CentreFAQs and support all in one place
FINEXUS BlogIndustry and product insights
Home
•
Help Centre

Help Centre

Got questions? Search FAQs, guides, and product resources across Finexus solutions.
Need help? Contact our support team now.

Browse by category

Find answers below or reach out to us. We are here to serve you better.

All topics

    • Kayaaku POS
    • Onboarding
    • Payment & Settlement
    • Payment Gateway
    • Terminal
    • Kayaaku Biz Portal
    • Downloads

Frequently Asked Questions

Kayaaku Biz Portal

4 articles in this topic

How do I activate my merchant account?

Your account is activated automatically once your application has been approved, no action needed on your part. If it's been a while and you haven't seen it activated, reach out to our Merchant Services team:

  • Careline: 03-4051 9922
  • Email: merchant@finexuscards.com
How do I reset my password?

You can reset your password yourself anytime by clicking Forgot Password on the login page.

How do I add another user to Kayaaku Biz?

To add a new user to Kayaaku Biz, follow these steps:

  1. Log in to Kayaaku Biz.
  2. Click the Settings icon.
  3. Select Add User.
  4. Enter the required user information.

 

Please note that:

  • The new user must have a different email address.
  • The new user must have a different identification number.

 

Once the user is created, let our Merchant Services team know so they can assign the appropriate Merchant ID (MID) to the new account:

  • Careline: 03-4051 9922
  • Email: merchant@finexuscards.com
How do I perform a refund in Kayaaku Biz?

To process a refund in Kayaaku Biz, follow these steps:

  1. Log in to Kayaaku Biz.
  2. Navigate to Transaction History.
  3. Locate the relevant transaction.
  4. Select Refund.
  5. Follow the on-screen instructions to complete the refund process.

Want to stay updated with our latest

news and innovations?

FINEXUS

COMPANY

  • About Finexus
  • Culture
  • Senior Leadership Team
  • Sustainability & Governance
  • Careers
  • Contact Us

BANKS

  • Regulatory Reporting
  • Regulatory Payments
  • Card Management System
  • E-invoicing
  • Business Process Outsourcing

BUSINESSES

  • E-invoicing
  • E-wallets & Cards
  • Merchant Payments
  • Business Process Outsourcing
  • Partnerships

RESOURCES

  • News & Media
  • Help Centre
  • FINEXUS Blog
Privacy Policy
Terms of Use

This site is protected by reCAPTCHA.

© 2026 Finexus Sdn Bhd 200001012665 (515271-A). All rights reserved.