An Operations Executive in a Business Processing Operation (BPO) department plays a crucial role in managing and overseeing the day-to-day operations of the BPO. Their primary responsibility is to ensure that the department functions efficiently and effectively to meet the needs and expectations of clients and stakeholders.

Join our Business Processing Operation Team, report to the Head of the Business Processing Operation team, and enjoy the opportunity to manage and develop relationships with corporate clients to ensure their needs are met and to promote the organization’s products or services.

JOB RESPONSIBILITIES

• Customer Care Call Centre:
  • Handle and resolve customer inquiries and complaints via calls and emails.
  • Manage ad-hoc assignments or tasks assigned by the supervisor.
  • Possess basic knowledge of the end-to-end life cycle of card transactions and call center operations.
  • Demonstrate a customer service-oriented approach.

• Fraud:
  • Develop and implement fraud prevention strategies, including setting rules and parameters for transaction monitoring systems.
  • Analyze transaction data and fraud patterns to identify new trends and emerging threats, adapting fraud prevention strategies accordingly.
  • Stay updated on the latest fraud trends, techniques, and technologies, and provide training to raise awareness of fraud prevention.
  • Ensure compliance with industry regulations, company policies, and legal requirements related to fraud prevention and reporting.
  • Take immediate action to block or flag affected accounts in case of confirmed fraud to prevent further unauthorized transactions.

• Merchant Application Processing:
  • Oversee the entire onboarding process and monitor its progress.
  • Collaborate with the IT department on system enhancements.
  • Review daily reports for any adverse findings in the onboarding setup.
  • Periodically review processes.
  • Ensure the Service Level Agreements (SLA) of each client are met.

• UAT/Support Team:
  • Ensure the quality and timely submission of User Acceptance Tests.
  • Handle tasks with minimal supervision from management.
  • Monitor ATM conditions and balances, and manage terminal handling and inventory.
  • Possess a basic knowledge of the end-to-end life cycle of card transactions in Issuing and Acquiring businesses.
  • Knowledge of ATM and terminal handling is an added advantage.

• Settlement & Reconciliation
  • Ensure settlement advisories/memos are completed in a timely manner.
  • Ensure reconciliations are completed in a timely manner.
  • Ensure accurate posting of accounting entries.
  • Ensure the preparation of regulatory reports in a timely manner.
  • Possess a basic knowledge of the end-to-end life cycle of settlement, reconciliation, and regulatory reporting in Issuing and Acquiring businesses.
  • Have the ability to gather data, compile information, and prepare reports.

JOB REQUIREMENTS

• Bachelor’s degree in finance, business administration, or equivalent.
• Dedication and a proactive attitude.
• Experience in the Banking/Financial/Payment Ecosystem is preferable.
• Relevant certifications related to the role will be an advantage.
• Excellent attendance and punctuality.
• Fluency in written and spoken English.

WHY JOIN US?

• Fast-Track Promotion: Don’t stay stagnant. We recognize talent and provide accelerated career growth opportunities.
• Innovative Environment: Work in a place where new ideas thrive.
• Competitive Compensation: Earn a rewarding salary and benefits.
• Collaborative Culture: Join a team that values unity and respect.
• Impactful Work: Contribute directly to our success and make a difference.
• Employee Recognition: We see your hard work and ensure it’s celebrated.